Overview
Overview
Making Healthcare Feel More Connected
Making Healthcare Feel More Connected
From Fragmented Touchpoints to One Care Journey
From Fragmented Touchpoints to One Care Journey
Timeline
Sep – Nov 2025
Sep – Nov 2025
Team
SCADpro Team
SCADpro Team
Role
Product Designer
Product Designer
Hartford HealthCare partnered with SCADpro to reimagine a more connected future for healthcare beyond isolated service moments. What began as an exploration of fragmented touchpoints grew into a broader vision for a more continuous and human-centered care journey. I helped drive the work from early research framing through concept development, shaping archetypes, journey maps, wireframes, and prototypes along the way.
Hartford HealthCare partnered with SCADpro to reimagine a more connected future for healthcare beyond isolated service moments. What began as an exploration of fragmented touchpoints grew into a broader vision for a more continuous and human-centered care journey. I helped drive the work from early research framing through concept development, shaping archetypes, journey maps, wireframes, and prototypes along the way.
My Roles
My Roles
Product Designer
Contributed from early research framing through concept development across the project.
Contributed from early research framing through concept development across the project.
Wireframing & Prototyping
Created wireframes and prototypes to explore and communicate key directions across the experience.
Created wireframes and prototypes to explore and communicate key directions across the experience.
Journey Mapping
Defined archetypes and mapped the end to end care journey to identify key moments of friction and opportunity.
Defined archetypes and mapped the end to end care journey to identify key moments of friction and opportunity.
Concept Development
Contributed to concept development, shaping how the experience could feel more connected and continuous.
Contributed to concept development, shaping how the experience could feel more connected and continuous.
Projects Outcomes
Projects Outcomes
Archetypes
Archetypes
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Storyboard + Journey Map
Storyboard +
Journey Map
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Connected Experience Modules
Connected
Experience Modules
Research
Research
We began by looking at healthcare as a fragmented experience rather than a continuous journey. I helped shape the early research through storyboards, and journey mapping, identifying where users needed more clarity, trust, and support.
We began by looking at healthcare as a fragmented experience rather than a continuous journey. I helped shape the early research through storyboards, and journey mapping, identifying where users needed more clarity, trust, and support.
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Sources Studied
Sources Studied
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Survey Responses
Survey Responses
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Interviews
Interviews
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Raw Data Points
Raw Data Points
Ideation
Ideation
Building on those insights, the team explored how healthcare could feel more connected and continuous across the full journey.
Building on those insights, the team explored how healthcare could feel more connected and continuous across the full journey.
Design
Design
I translated key directions into wireframes and prototypes, helping bring the experience into a more tangible and testable form.
The work later expanded into service blueprinting and system mapping to frame the broader ecosystem behind the experience.
I translated key directions into wireframes and prototypes, helping bring the experience into a more tangible and testable form.
The work later expanded into service blueprinting and system mapping to frame the broader ecosystem behind the experience.
Presenting the Vision
Presenting the Vision
The final direction was brought together through stakeholder presentations, service blueprinting, and system mapping, allowing the concept to be shared as a more complete and connected care experience. Rather than showing isolated screens, we presented a broader vision of how the ecosystem could work across users, providers, and services.
The final direction was brought together through stakeholder presentations, service blueprinting, and system mapping, allowing the concept to be shared as a more complete and connected care experience. Rather than showing isolated screens, we presented a broader vision of how the ecosystem could work across users, providers, and services.
CIAO
Join campus life, support local, and get rewarded—say ciao to connection.
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